Refund policy
RETURN AND REFUND POLICY
Last updated: September 27, 2026
This policy applies to purchases made directly from The Bear Co. at www.thebearco.shop.
RETURN WINDOW
You may request a return within 30 calendar days after delivery.
For a change-of-mind return, the product must be in perfect condition, unused, unopened, unwetted, unwashed, and in its original individual packaging, with all labels and any hygiene or security seals supplied with the product intact.
Opening the outer shipping box does not prevent a return if the product’s individual packaging remains unopened and intact.
HYGIENE RESTRICTIONS
Because our sponges are personal hygiene products, we do not accept change-of-mind returns of products that have been opened, used, wet, washed, contaminated, altered, or damaged after delivery.
These restrictions do not prevent claims concerning defective products, shipping damage, incorrect items, or other rights provided by applicable law. A defect discovered after opening the product may still qualify for a remedy.
HOW TO REQUEST A RETURN
Email tefy2351@hotmail.com or contact us at:
https://www.thebearco.shop/pages/contact
Include your order number, the items you wish to return, and sufficient information to identify the purchase. We may request reasonable photographs to assess the product’s condition.
We will provide return instructions and the correct return address. Do not send products to our business address, the manufacturer, or the address on the shipping label unless we instruct you to do so.
For change-of-mind returns, send the package within 14 calendar days after receiving our return instructions. A delay in our response will not invalidate a request submitted within the original return window.
Package the product securely and keep proof of shipment. Tracked shipping is recommended.
RETURN SHIPPING COSTS
Customers are responsible for return shipping costs when returning a product because they changed their mind, ordered the wrong item, or no longer want it.
We do not provide free return labels for these returns. If we offer a paid return label, we will disclose the price in advance and deduct it from the refund only with your agreement.
Original shipping charges actually paid are not refundable for change-of-mind returns unless required by law. If the original order qualified for free shipping, we will not retroactively charge for that shipment.
We do not charge restocking fees.
DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
Inspect your order after delivery and contact us as soon as reasonably possible if an item is defective, damaged in transit, or incorrect. Stop using any product that appears unsafe.
Keep the product and packaging when safe to do so. We may request photographs, batch details, or a reasonable return to investigate the issue. We will not require unsafe handling or shipment.
For confirmed product defects, shipping damage, or errors attributable to us, we will cover reasonable necessary return shipping and provide an appropriate replacement or refund, subject to any remedy required by law.
Applicable refunds include taxes and shipping charges attributable to the affected item when required. Resolution will not depend on the carrier compensating us first.
Our voluntary return window does not shorten statutory deadlines for defect claims.
INSPECTION AND REFUNDS
We will inspect returned products and notify you of the outcome. If a change-of-mind return does not meet these conditions, we will explain why it was declined.
Approved refunds will be issued to the original payment method within 10 business days after we receive the return, or sooner when required by law. Your bank or payment provider may need additional time to post the credit.
Refunds reflect the amount actually paid for the returned items, including applicable taxes and discounts allocated to those items. Free gifts have no cash refund value.
We will not replace a legally required refund with store credit without your consent.
If a return is declined, we will obtain your agreement before charging to send the item back. We will not dispose of the item without authorization or a lawful basis.
CANCELLATIONS AND EXCHANGES
Contact us immediately if you need to cancel or correct an order. If we can stop fulfillment or shipment, we will cancel it and refund the applicable amounts. Once shipped, the return policy applies, without limiting statutory cancellation rights.
Voluntary exchanges are handled as a return followed by a new purchase.
CONSUMER RIGHTS
Nothing in this policy excludes or restricts mandatory warranties, remedies for defective goods, or other consumer rights that cannot legally be waived.