Shipping policy

1. Return and Refund Policy

This policy applies to purchases made directly from [thebearco.shop](https://www.thebearco.shop). For purchases from another retailer, contact that seller. This does not limit legal rights against the responsible seller or manufacturer.

### Change-of-mind returns

You may request a return within **30 calendar days after delivery**. To qualify, the product must be **in perfect condition, unused, unwetted, unwashed, unopened, and in its original individual packaging**, with all labels and any supplied hygiene or security seals intact. It must be free from dirt, odors, contamination, alterations, or damage occurring after delivery.

Opening the outer shipping box does not disqualify an item whose individual packaging remains sealed and intact. For hygiene reasons, opened, used, wetted, or unsealed sponges are not eligible for change-of-mind returns. This restriction does not apply to defects, shipping damage, incorrect items, or mandatory consumer rights.

### Requesting a return

Use our [contact form](https://www.thebearco.shop/pages/contact), providing your order number and the items you wish to return. We may request reasonable photographs to verify condition. We will provide instructions and the return address. Do not send products to the sender address or manufacturer without instructions.

For voluntary returns, ship the package within **14 calendar days after we send return instructions**. A delay in our response will not invalidate a timely request. Keep proof of shipment and package the product securely; tracked shipping is recommended. Unidentified returns may take longer to locate, without affecting statutory rights.

### Shipping costs

**Customers pay return shipping for change-of-mind returns, ordering mistakes, or items they no longer want.** We do not provide a free return label in these cases. If we offer a paid label, we will disclose its cost beforehand and deduct it from your refund only with your agreement.

Original shipping charges actually paid are not refundable for change-of-mind returns unless required by law. If your order qualified for free shipping, we will not charge for that original shipment retroactively. We do not charge restocking fees.

### Defective, damaged, or incorrect products

If an item arrives defective, damaged in transit, or different from what you ordered, contact us as soon as reasonably possible. Stop using an item that appears unsafe. Keep the product and packaging when safe. We may request photographs, batch information, or a reasonable return to investigate, but will not require unsafe handling or shipping.

The unopened condition **does not prevent a claim for a defect discovered after opening**. Our voluntary return window does not shorten legal deadlines for defect claims. For a problem attributable to the product, our shipment, or our error, we will cover reasonable necessary return shipping and provide an appropriate remedy: a replacement at no cost or a refund, subject to any choice of remedy required by law. Where applicable, refunds include taxes and shipping charges attributable to the affected item. Resolution will not depend on the carrier compensating us first.

### Inspection and refunds

We will inspect returned items and notify you of the outcome. A voluntary return that does not meet the conditions may be declined, with an explanation. We will obtain your agreement before charging to send a declined item back, and will not destroy or dispose of it without authorization or a lawful basis.

Approved refunds will be issued to the original payment method within **10 business days after receipt of the return**, or sooner if required by law. Your financial institution may take additional time to post the credit. We will not replace a legally required refund with store credit without your consent.

Refunds reflect the amount actually paid for the returned items, applicable taxes, and discounts allocated to those items. For bundles, each returned unit must meet the return conditions; we will not retroactively recover discounts or add undisclosed penalties. Free gifts have no cash refund value.

### Order cancellation and exchanges

Contact us immediately if you need to cancel or correct an order. If we can still stop fulfillment or shipment, we will cancel it and refund the applicable amounts. Shipped orders are subject to this return policy, without limiting statutory cancellation rights. Voluntary exchanges are handled as a return and a new purchase.

## 2. Subscription and Cancellation Policy

### Optional subscriptions and recurring charges

Subscriptions are optional. A one-time purchase does not create a subscription. By expressly selecting a subscription, you authorize recurring charges to your selected payment method for the products, quantities, frequency, and terms disclosed before checkout. The Baby Bear plan is offered with delivery **every two months**; your subscription summary must display your order's applicable amount and schedule.

Your subscription continues until you cancel. There is no minimum commitment or cancellation fee. Applicable discounts, their duration, taxes, and shipping charges are disclosed before you subscribe. A discount does not include free shipping unless your accepted offer says so. The first-order amount and renewal amounts must be clearly displayed, including any differences.

We will provide a confirmation you can keep containing the accepted terms and cancellation instructions. Upcoming billing dates are available in your account; any stated cutoff time will expressly use the America/New_York time zone.

### How to cancel

Cancel online from your customer account under **“Manage subscriptions”** by selecting the subscription and cancellation option. You may also request cancellation through our [contact form](https://www.thebearco.shop/pages/contact), using the email associated with your order and stating that you wish to cancel. You do not need to call, provide a reason, or accept another offer.

To avoid a renewal charge, cancel before that charge is processed. Cancellation stops future charges without an additional fee. For contact-form requests, we use the time we receive your identifiable request, not the time our team reads it. If a charge occurs after a valid cancellation, we will correct it and issue the applicable refund. We will confirm cancellation in writing.

Canceling does not automatically refund orders charged or shipped before cancellation. You may request that a pending order be stopped or a delivered order be returned under our return policy and applicable law. An earlier order still in transit does not authorize future subscription charges.

Removing an item from a cart, unchecking a subscription option on a new order, refusing a delivery, or unsubscribing from marketing **does not cancel an existing subscription**. Use the cancellation methods above.

### Pauses, changes, and failed payments

If your account offers pausing, skipping deliveries, or quantity changes, its confirmation screen will identify the deliveries affected. Contact us for assistance. A modification does not authorize price or frequency changes beyond those you accept.

We will notify you if a payment fails. Reasonable retries of the same authorized charge may occur while your subscription remains active, without retry fees. Cancellation stops future renewal retries. We may suspend unpaid deliveries; we will not substitute products or increase charges without the required consent.

### Changes and notices

We will not retroactively change paid orders. We will provide advance notice of material changes to price, frequency, products, or terms and an easy way to cancel before the affected charge. We will obtain renewed consent where legally required. Posting a change on this page alone does not authorize a new charge or replace a required notice.

We will send confirmations, renewal notices, change notices, and periodic reminders required by the law applicable to the customer. If a product becomes unavailable, we will communicate the delay or cancellation and offer the applicable refund for any unfulfilled order; we will not substitute a product without authorization.

## 3. Shipping and Delivery Policy

### Destinations, charges, and timing

Supported destinations, shipping services, and charges are shown before payment. Customers pay the shipping charges disclosed and accepted for their order unless an applicable free-shipping offer applies. We honor the free-shipping terms accepted at purchase. We will not add shipping charges after payment without authorization.

Processing and transit times disclosed on the product page or at checkout are separate: processing covers the period before handing the package to the carrier, and transit covers travel to the destination. Estimates are not guaranteed delivery dates unless expressly stated.

If no shipment timeframe was stated, we will ship within 30 days after receiving a properly completed order. If we cannot meet the promised or applicable shipment deadline, we will notify you of the delay and offer the choice of accepting it or canceling for a refund of the amounts attributable to unshipped merchandise. If we do not obtain legally required consent to the delay, we will cancel and refund as required by law. We will not retain payment through indefinite delays.

### Delivery details and returned packages

Customers must provide a complete and accurate address, including apartment or unit numbers, and update subscription delivery details. Notify us immediately of corrections; changes after shipment cannot be guaranteed.

If a package is returned because of an incorrect customer-provided address or failure to collect it, we will contact you to arrange reshipment or an applicable refund. Reshipment for these reasons may require payment of the new shipping cost, disclosed and accepted beforehand. We will not charge for correcting our own error. We will not automatically forfeit the entire order amount or impose undisclosed deductions.

### Tracking, loss, and damage

When tracking is available, we will provide the details. Contact us if a package does not arrive, arrives damaged, or is marked delivered but was not received. We may ask you to confirm the address and check delivery locations, and will coordinate a carrier investigation.

A tracking entry alone will not automatically determine denial of a claim. We do not transfer all responsibility to you when we hand a parcel to the carrier. We will resolve loss, misdelivery, and damage in accordance with the circumstances and applicable rights. Free replacement for theft after a demonstrated correct delivery is not guaranteed unless required by law or expressly included in purchased coverage.

### Events outside our control

Weather, carrier disruptions, and other events outside our control can affect delivery estimates. We will communicate significant known issues. These events do not remove legally required notice, cancellation, or refund rights.

This version is intended for domestic United States sales. International sales require additional terms disclosed before payment, including duties and local consumer rights.

## 4. Purchase Terms and Product Safety

### Seller and agreement

The Bear Co. operates from Miami, Florida, United States. These terms apply to direct purchases from thebearco.shop when provided before purchase and accepted as required. Buyers must be adults and authorized to use their payment method. A product intended for baby care does not authorize purchases by minors.

### Responsible use

Baby Bear Konjac Sponge is a hygiene accessory for external use. Use it only in accordance with the packaging and product-page instructions and warnings. It is not food, a teether, a toy, or an aquatic safety device.

An adult must handle it and supervise use with babies or children. **Never leave a baby or child alone in water.** Keep packaging, cords, and detached pieces out of reach. Do not allow children to bite, suck, or ingest the sponge or its components.

Inspect before each use. Stop using it if there are tears, loose pieces, mold, unusual odor, or other signs of deterioration. Follow the manufacturer's preparation, cleaning, drying, storage, and replacement instructions; avoid sharing personal hygiene items.

Do not use on broken skin or continue use if irritation occurs. Individual sensitivities vary. Consult a healthcare professional about existing skin conditions or suitability concerns. Site information is not medical advice and does not promise to prevent, treat, or cure disease. These instructions do not eliminate legal responsibility for defective products or inadequate warnings.

### Descriptions, availability, and pricing

Images illustrate the product; minor appearance variations that do not affect essential characteristics may occur. A material difference, defect, or incorrect item is not an acceptable variation. We do not promise identical results for every person.

Applicable prices, discounts, quantities, taxes, and shipping are shown before payment. If there is a material pricing, description, or availability error, we will contact you with a correction you may accept or reject, or cancel and refund amounts paid. We will not make additional charges or substitutions without authorization. We may decline fraudulent orders or orders we cannot legally fulfill, returning applicable amounts.

### Warranties and liability

Our voluntary return policy does not replace statutory warranties, conformity rights, or product safety obligations. Normal wear or damage caused solely by use contrary to adequate instructions is not, by itself, a manufacturing defect; claims will be assessed individually.

To the extent permitted by law, we do not assume indirect commercial losses or lost profits arising from unagreed business uses of the product. This limitation does not exclude liability for personal injury, death, defective products, negligence, fraud, willful misconduct, breach of mandatory warranties, or other non-excludable rights. These terms do not impose a general damages cap equal to the purchase price.

### Claims, governing law, and changes

Contact us through our [contact form](https://www.thebearco.shop/pages/contact) about issues. We will seek a good-faith resolution. Contacting us first is not a condition of exercising legal rights, contacting authorities, or legitimately disputing a charge. We do not penalize honest reviews.

Florida law and applicable federal law govern, without depriving you of mandatory protections in your state of residence. Where a valid agreement is legally permitted, disputes may be brought before competent courts in Miami-Dade, Florida; other courts or remedies available by law remain available. These terms do not impose mandatory arbitration or a class-action waiver.

If a provision is unenforceable, the remaining provisions continue to the extent legally permitted. Updates apply to subsequent purchases and do not reduce rights for prior orders. Changes to active subscriptions will be communicated under the subscription policy and applicable law. Mandatory consumer protections prevail over incompatible provisions.

SHIPPING POLICY

Last updated: September 27, 2026

This policy applies to orders placed directly through www.thebearco.shop.

DESTINATIONS AND SHIPPING CHARGES

Available destinations, shipping services, and charges are displayed before payment.

Customers pay the shipping charges shown and accepted at checkout unless an applicable free-shipping offer applies. We honor the free-shipping terms accepted when an order is placed.

We do not add shipping charges after payment without authorization.

For subscriptions, the shipping terms applicable to recurring deliveries must be disclosed before enrollment. Material changes are subject to applicable notice and consent requirements.

PROCESSING AND TRANSIT TIMES

Processing time is the period before a package is handed to the carrier. Transit time is the period the carrier takes to deliver it.

Any processing and delivery estimates are communicated on the product page or at checkout. Estimates are not guaranteed delivery dates unless expressly stated.

If no shipment timeframe is stated, we will ship within 30 days after receiving a properly completed order.

If we cannot meet the promised or applicable shipment deadline, we will communicate the delay and offer the opportunity to accept it or cancel for a refund of the amounts attributable to unshipped merchandise.

If legally required consent to a delay is not obtained, we will cancel and refund as required by law.

ADDRESS ACCURACY

Provide a complete and accurate shipping address, including apartment or unit numbers. Keep subscription addresses updated before the next order is processed.

Contact us immediately about corrections. Changes cannot be guaranteed after an order has been dispatched.

RETURNED OR UNDELIVERABLE PACKAGES

If a package returns because of an incorrect customer-provided address or failure to collect it, we will contact you about reshipment or an applicable refund.

Reshipment for these reasons may require payment of the new shipping charge, disclosed and accepted beforehand.

If the error was ours, we will cover the correction. We will not automatically forfeit the full order value or impose undisclosed deductions.

TRACKING AND DELIVERY ISSUES

When tracking is available, we will provide the details.

Contact us if a package is delayed, lost, damaged, or marked as delivered but not received. We may ask you to verify the delivery address and check normal receiving locations while we coordinate a carrier investigation.

A tracking entry alone will not automatically determine the outcome of a claim. Handing a package to a carrier does not remove all of our responsibilities.

We will address loss, misdelivery, and damage according to the circumstances and applicable consumer rights. A remedy owed to you will not depend on the carrier reimbursing us first.

Free replacement of theft occurring after a demonstrated correct delivery is not guaranteed unless required by law or expressly covered by an agreed service.

SHIPPING DAMAGE

Keep the packaging and damaged item when safe, and contact us as soon as reasonably possible. Photographs may help us investigate.

Do not use a damaged or potentially unsafe product. We will not require unsafe handling or shipment.

UNEXPECTED DELAYS

Weather, transportation disruptions, and other events outside our control may affect estimates. These events do not eliminate legally required notices, cancellations, or refunds.

INTERNATIONAL ORDERS

This policy is intended for domestic United States sales. If international shipping is offered, applicable duties, taxes, restrictions, and additional consumer terms must be disclosed before purchase.

CONTACT

Contact form: https://www.thebearco.shop/pages/contact